Can I trust The Stockade?
The Stockade has been involved in business for twenty years. We have always offered customers the best service available at the lowest prices. Our reputation for providing excellent service has grown with our customer base. Our growth shows that we are committed to our customers and we rely heavily on word of mouth advertising.
Can I obtain a tracking number for an order?
Yes, call during normal business hours for a tracking number. On the day an order is placed, please wait until 4pm Eastern Standard Time to allow the shipping department to process your order. The tracking number will be emailed to you accordingly.
Is it safe to use my credit card?
The Stockade uses the latest encryption technology to ensure that your information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer(SSL) link. In fact, all your personal information like user name, passwords, credit card number, transaction history are encrypted so that they cannot be read as it travels over the Internet.
What happens if I don't like what I ordered?
The Stockade works hard to ensure that you receive the merchandise that is right for your needs. If you are unhappy with something that you ordered, please call us. Please refer to our return policy, (which will accompany your order), for more information.
What if I ordered the wrong item?
The Stockade works hard to ensure that you receive the merchandise that is right for your needs. If you ordered the wrong item, please call us. Please refer to our return policy, (which will accompany your order), for more information.
What if I was shipped the wrong item?
Although this rarely happens, if the wrong item was packaged and sent to you, please call to allow us to correct the problem.
What if the product I ordered is defective?
If the product you ordered is found to be defective within 30 days of purchase, please call us immediately. A Return Authorisation number will be issued so that we can offer a replacement unit. If the unit is more than 30 days old, please call for more information on how to return the item.
What if something is missing out of the kit that I ordered?
Please inspect your kit thoroughly to make sure the item isn't hidden within the packing material. If an item is missing, please call our customer service line and we will ensure that you receive that missing item.
What happens if I lost my invoice and I have a problem with my product?
The Stockade keeps copies of all invoices. If a copy of an invoice is required, please call us and we will fax or email a copy of your invoice to you.
How do I contact you regarding my order?
You can send an email to our Customer Service Division at info@thestockadestore.com.au and we will be glad to assist you.
Will I have to pay sales tax?
Only Australian and American state residents will be charged sales tax on their order.
